1. Eligibility
1.1 You must be at least 18 years of age to use Martix.
1.2 By creating an account or placing an order, you confirm that you are legally capable of entering into contracts.
1.3 Minors may use the Platform only under the supervision of a parent or legal guardian.
2. Account Registration
2.1 To make purchases, users may be required to register and maintain an account.
2.2 You must provide accurate, complete, and current details during registration.
2.3 You are responsible for safeguarding your login credentials and for all activities under your account.
2.4 Martix reserves the right to suspend or terminate accounts suspected of fraudulent or unauthorized activity.
3. Products and Services
3.1 Martix offers a variety of fashion, lifestyle, and everyday products. Availability is subject to change without notice.
3.2 We strive to display accurate product information, descriptions, and colors. However, slight variations may occur due to photography, monitor settings, or manufacturing differences.
3.3 Martix reserves the right to discontinue or update any product at any time.
4. Ordering and Payment
4.1 Placing an order constitutes an offer to purchase. Martix may accept or decline at its sole discretion.
4.2 Orders are confirmed once payment is received or verified.
4.3 Accepted payment methods include credit/debit cards, UPI, wallets, net banking, and other options as listed during checkout.
4.4 Martix uses secure payment gateways but shall not be liable for losses caused by unauthorized transactions resulting from user negligence.
5. Pricing and Taxes
5.1 Prices listed are in [Insert Local Currency] and include/exclude applicable taxes as indicated.
5.2 Additional charges such as shipping or handling will be shown at checkout.
5.3 Customers are responsible for paying any applicable customs duties or local taxes.
6. Shipping and Delivery
6.1 Martix works with reliable courier partners to deliver products on time.
6.2 Estimated delivery timelines are provided but are not guaranteed due to unforeseen circumstances.
6.3 Risk and ownership of goods transfer to you once delivered.
6.4 Incorrect delivery information provided by the customer may lead to delays or non-delivery, for which Martix is not responsible.
7. Cancellations, Returns, and Refunds
7.1 Customers may cancel an order before shipment. Once shipped, cancellation is not guaranteed.
7.2 Returns and refunds are governed by Martix’s Refund Policy, available separately on the Platform.
7.3 Products eligible for return must be unused, undamaged, and returned within the specified timeframe.
8. Promotions and Discounts
8.1 Martix may offer promotional codes, coupons, or discounts subject to specific terms.
8.2 Promotions cannot be combined unless stated otherwise.
8.3 Fraudulent or abusive use of offers may result in order cancellation and account suspension.
9. User Responsibilities
9.1 By using Martix, you agree not to:
- Engage in fraudulent, illegal, or harmful activities.
- Post or transmit offensive, misleading, or unauthorized content.
- Violate intellectual property rights of Martix or third parties.
- Interfere with the security, performance, or functionality of the Platform.
9.2 Martix reserves the right to take appropriate action against violations, including account suspension or legal proceedings.
10. Intellectual Property
10.1 All content, including logos, text, graphics, product images, and software on Martix, is owned by or licensed to us.
10.2 Unauthorized copying, reproduction, or use of intellectual property is strictly prohibited.
10.3 You may use the Platform only for personal, non-commercial purposes.